NOW HIRING: General Manager – Full Time
Key West , Florida with possible occasional travel in the county and outside
Salary Range: Commensurate with experience, plus comprehensive benefits including health insurance
KEY RESPONSIBILITIES
As General Manager, you will serve as the operational backbone of FIRM, reporting directly to the Board of Directors and collaborating closely with our President on strategic vision.
Strategic Leadership & Operations: Oversee day-to-day operations, including program development, delivery, and evaluation, with a focus on insurance policy research, consumer complaint resolution, and advocacy campaigns.
Financial & Resource Management: Lead budgeting, financial reporting, and resource allocation, including grant procurement and management, fundraising initiatives, and donor stewardship.
Team & Stakeholder Engagement: Cultivate relationships with board members, regulators, industry partners, and community stakeholders to amplify advocacy efforts, such as lobbying for consumer-friendly insurance reforms.
Advocacy & Impact Measurement: Spearhead public awareness campaigns on insurance issues (e.g., rate transparency, claim denials), leveraging data-driven insights to influence legislation and corporate practices. Website and Social Media management.
Risk & Compliance Oversight: Ensure organizational adherence to legal, ethical, and regulatory standards, including data privacy in consumer interactions and risk management for advocacy activities. Serve as a key spokesperson, representing FIRM in media, hearings, and coalitions.
QUALIFICATIONS & EXPERIENCE
Bachelor’s degree in Business Administration, Public Policy, Non-Profit Management, or a related field; Master’s or MBA preferred. 7+ years of progressive leadership experience in non-profit management, with at least 3 years in advocacy, consumer protection, or insurance-related roles.
HOW TO APPLY
Applications will be reviewed on a rolling basis, with interviews starting in late November. Only shortlisted candidates will be contacted. Please submit your resume, a cover letter outlining your vision for leading FIRM’s next phase, and three professional references as a single PDF. Use the subject line: “General Manager Application – [Your Last Name].” E-Mail address: Mel.Montagne@ioausa.com.
FIRM is an equal opportunity employer. We encourage applications from candidates with lived experience in underserved communities, as well as those from varied backgrounds in insurance, policy, or non-profit sectors.