FIRM has developed a survey to measure the level of satisfaction among Citizens Property Insurance Corp. (Citizens) policyholders following Hurricane Irma.This 18-question survey asks policyholders about the speed and follow-up of Citizens’ adjusters, whether the property owners were satisfied with their settlement, and how any issues with the carrier were resolved.

“The thrust of gathering this info is to pinpoint issues with Citizens as that is the carrier that FIRM can have the most impact on,” explained FIRM President Mel Montagne.

This survey is meant to address issues with Citizens Property Insurance, but we want to hear from you if you’ve had problems with other carriers.  Please email FIRM at with your story.

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